We understand that plans sometimes change. Our cancellation policy helps us manage appointment times fairly and offer available appointments to other patients.
If you need to cancel or rearrange your appointment, please let us know as soon as possible. Appointments cancelled with less than 48 hours’ notice, or missed without notice, are subject to a charge of 100% of the scheduled appointment fee.
Cancellation & Missed Appointment Fees
You can cancel or reschedule your appointment without a cancellation charge.
The full scheduled appointment fee applies, including cancellations made on the day.
If you do not attend your appointment and have not contacted us beforehand, the full appointment fee will be charged.
If we are able to fill your cancelled appointment with another patient, we will waive the cancellation charge. We may also waive fees in extenuating circumstances.
Payment & Deposits
A deposit is required for your first appointment. This can be paid during online booking or by debit or credit card over the telephone.
If you prefer to pay in cash, you can arrange to pay at the clinic in advance of your appointment.
For subsequent appointments, payment is normally made on the day following your treatment. Where a deposit is taken through online booking, it will be deducted from your treatment cost.
Repeated Late Cancellations
If a patient, or members of their family, have a history of repeated late cancellations or missed appointments, we reserve the right to require payment in advance for future appointments.
Need to Cancel or Reschedule?
Please contact us as early as possible. You can also use the cancellation or rescheduling link in your booking confirmation email or text.
Thank you for helping us make appointment times available to everyone who needs our care.
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